Hotel management and operations

Clasificación: TX 911.3 .M27 H832 2011 | Agregado: 09/10/2018

editado por Michael J. O´Fallon, Denney G. Rutherford. -- 5a. ed. -- Hoboken, N.J. : John Wiley & Sons, 2011.
xviii, 494 p.; 23 cm.
ISBN 978-0-470-17714-3.
Incluye referencias bibliográficas e índice.
Contenido: Preface -- Contributors -- Acknowledgments -- Overview -- Organization -- General managers: a view at the top -- Operations: rooms -- Operations: housekeeping, engineering , and security -- Food and beverage division -- Marketing and associated activities -- Financial control and information management -- Human resources policy management.
1. Administración hotelera.